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Smarter Sales, Less Guesswork:

How a SaaS Team Cut Manual Outreach Using Behavioral Lead Scoring

INDUSTRY: SAAS / MARKETING SOFTWARE

A SaaS company - Kontentino offering content planning tools scaled their marketing, bringing in 500+ new user sign-ups monthly. But the sales team couldn’t handle the volume manually — and lacked a method to prioritize high-value leads.

Challenges and Analysis

The company faced a number of interconnected challenges:

  • Overwhelmed sales team with no clear lead priority


  • Time wasted on low-intent users


  • No reliable insight into user readiness to buy

Solution and Implementation

  • Analyzed user behavior via analytics tools to detect interest patterns


  • Built scoring model to classify users into 3 intent groups


  • Gave sales team a dashboard to focus only on the high-opportunity segment

Results

The transformation had a significant impact:

  • Focused outreach with minimal guesswork


  • Estimated 2–3 hours saved daily per rep


  • Improved efficiency without sacrificing conversion

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